Refund and Cancellation Policy

1. Payment processor

Purchases of paid YOTEXT plans are processed by Paddle.com Market Limited or its affiliate as merchant of record. Paddle handles payments, taxes, receipts, order inquiries, and refunds under applicable law.

2. Canceling a subscription

You may cancel a subscription at any time through the Paddle customer portal available from the subscription management page in the application. Cancellation stops the next renewal. Paid access remains available until the end of the paid period unless a refund or withdrawal right ends access earlier.

3. Requesting a refund

Submit a request through the support link on your Paddle receipt or through https://paddle.net. Include the purchase email address, transaction number, reason for the request, and information that helps the review.

Requests are assessed under the Paddle Buyer Refund Policy, the circumstances of the purchase, service usage, and mandatory consumer rights. YOTEXT may help verify product fulfillment, but Paddle handles the decision and movement of funds.

4. Consumer rights

This policy does not limit any refund right, withdrawal right, or other remedy that cannot be waived under the law where you live. If applicable law gives you broader rights than this policy, those statutory rights continue to apply.

5. Processing time

If a refund is approved, Paddle sends the funds to the original payment method. The time before funds appear depends on the payment network and issuing bank. Fees, rates, or exchange differences applied by a bank are outside the control of YOTEXT.

6. Help

For help with product access or service fulfillment, contact support@yotext.app. For transaction and refund status, use the Paddle support channel on your receipt or https://paddle.net.